customer service – Nathalie Lussier

i025 Steve Chow – Automating vs. Engaging With Customers Led To 7 Figure Earnings

This is a really fun interview with Steve Chow because he talks about something I believe is super important to having a successful business – balancing automation vs engaging with customers. We all want to use automation when scaling our companies – or when creating companies where we have to do less work. But over-utilizing automation can cause you to…

One Simple Tip That Leads To Excellent Customer Service Skills

If you’re looking to improve your own or your employees’ email communication… this one tip is going to help you develop excellent customer service skills in your company starting today. First, let me ask you a simple question… Have you ever received an email that made you feel awesome? I sometimes feel like the art…

Help Desk Systems: Could Your Business Benefit?

Photo credit We’re taking a look at help desk systems today! I talk a lot about e-mail overload and even how to make email fun, but what I don’t talk about as much is the customer service side of email. E-mail is still a relatively young technology, but it’s not the only technology that you…