Contact - Nathalie Lussier

We’ve put together a comprehensive and easy-to-search database of answers to our most commonly asked questions. Click here to look up an answer right now!

Interested in joining the team? Check our careers page for current openings.

You can also email at: info @ nathalielussier.com

You can also call at: +1 347-620-4501

Mailing address: Nathalie Lussier
P.O. Box 352
Aubrey, TX,
76227

Headquarters: North Dallas, Texas

Keep In Touch

Frequently Asked Questions

How do I log into the access area once I purchase a product?

You should receive a welcome email from info@nathalielussier.com with your login credentials shortly after you purchase. Be sure to check your spam. If you do not receive this email, you can go directly to our Access Site, and hit the “lost your password?” link to have your password reset using your email address.

I ordered one of your products but haven't received an email confirmation.

Please e-mail info@nathalielussier.com and a member of our support team will assist you within 1 business day.
If you know your order went through, but you didn’t get your welcome email, you can go directly to our Access Site, and hit the “lost your password?” link to have your password reset using your email address.

What is your refund policy?

I want you to know I’ve got your best interest at heart, so I’ve put in place a 100% risk-free no-questions-asked 21-day money back guarantee. If our training doesn’t move your business needle in the right direction, I don’t want to keep your money. Just email us and we’ll happily process your refund, no questions asked – go ahead and give it a try.

What do I do if my password doesn’t work?

You can go directly to our Access Site, and hit the “lost your password?” link to have your password reset using your email address. If you attempt to login with the wrong password, you will be locked out for a few hours to prevent attacks on our servers. Try logging in again in a few hours.
If you’re experiencing difficulties logging in after this step, then please e-mail info@nathalielussier.com and a member of our support team will assist you within 1 business day.

There’s an issue with the site (e.g. something isn’t loading or I can’t see my products), what should I do?

If you have trouble accessing any of the material on the site, please e-mail info@nathalielussier.com so we may troubleshoot the issue. In your message please include the URL relevant to the issue and as much information as you can share, i.e. browser and/or device you are using when you experienced this complication and any error messages you may have received.

Why can’t I access the site?

We’re sorry to hear that you can’t access our site. Please email info@nathalielussier.com and a member of our team will help troubleshoot the issue.

The videos don’t seem to working properly.

If you are participating in the 30 Day List Building Challenge and are unable to access your next day’s video, please try to logout and log back in with your username and password. These videos are released every 24 hours and your browser may have saved your previous day’s permission level. If you are still unable to access these videos, please e-mail info@nathalielussier.com so a member of our team may help troubleshoot the issue.
Different browsers and devices handle playback differently and various browser add-ons and plugins may affect playback. Please e-mail us at info@nathalielussier.com with more information regarding your browser or device so we may help troubleshoot the issue for you.
If the video isn’t loading, please check your internet connection and try again by refreshing your browser.

Why can’t I download the files?

We want to make the material we share in our programs and free training as easy as possible for you to access. If you’re having trouble downloading the material, please e-mail info@nathalielussier.com with the error message you have received so we may troubleshoot and send you the material.